Join UTemp as an IT Help Desk Specialist at the University of Toronto Mississauga and support a vibrant academic community with technical solutions. This role prioritizes problem-solving abilities and user engagement.

UTM I&ITS; is seeking a dedicated IT Help Desk Specialist to respond promptly to service requests and manage technical issues for students and faculty. With a required minimum of three years in a heterogeneous IT environment, your role will include troubleshooting desktop systems and delivering training. A strong command of troubleshooting techniques and superior customer service is essential for addressing user needs.

Key Responsibilities:
• Manage end-user service requests through the help desk
• Probing for details to identify user problems




• Train users on IT systems and procedures
• Maintain accurate service activity documentation
• Troubleshoot network issues for end-users

Requirements:
• Bachelor's Degree in IT or an equivalent field
• 3+ years of IT support experience
• Expertise in Windows, Mac, and Unix/Linux environments
• Familiarity with troubleshooting audio-visual technology
• Excellent communication skills under pressure

Provide energetic IT support and contribute to the educational mission at UTM.
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📌 IT Help Desk Specialist at UTM (Ontario)
🏢 University of Toronto
📍 Ontario