Our valued public sector client is hiring a Senior Service

Now Technical Advisor to lead the implementation of the Service

Now IT Operations Management solutions .

Background: Our client is seeking a Senior Service

Now ITOM Implementation Lead to guide the planning, adoption, and phased deployment of the Service

Now IT Operations Management (ITOM) Discovery module across a large and complex IT infrastructure.

This role is critical to modernizing and automating IT asset visibility, improving CMDB data accuracy, and enabling data-driven decision-making across the organization.

The consultant will play a key role in establishing governance, driving stakeholder engagement, and ensuring secure, compliant integration of discovery and configuration management processes.

Tasks: Establish and support an ITOM governance framework , including roles, responsibilities, and decision-making structures.

Develop and maintain a phased implementation roadmap aligned with organizational priorities and compliance requirements.





Coordinate the deployment of MID Servers and credential management strategies across enterprise infrastructure.

Oversee automated discovery schedules for servers, network devices, and other key assets.

Support the design and implementation of a standardized CMDB aligned with the Common Service Data Model (CSDM).

Integrate authoritative data sources (e.g., Active Directory, MECM) and support reconciliation processes to ensure data quality and completeness.

Lead stakeholder engagement and training, including train-the-trainer initiatives to build internal capability.

Define and implement KPIs and dashboards to enhance operational visibility and executive reporting.

Provide regular progress updates, risk assessments, and recommendations for process improvement.

Ensure all discovery and integration activities comply with security and authorization standards and support related documentation efforts.

Must Haves: Service

Now Certified Technical Architect (CTA) certification Service

Now Certified Implementation Specialist Discovery certification

📌 Senior ServiceNow Technical Advisor to lead the implementation of the ServiceNow IT Operations Management solutions for a public sector client. (Ottawa)
🏢 S.i. Systems
📍 Ottawa