Enhance guest experiences as a Guest Service Agent with Germain Hotels, where curiosity and attentiveness drive every interaction. Provide personalized service that ensures a memorable stay for each guest.

In this dynamic role, you will facilitate successful check-ins and check-outs while being a point of contact for guest inquiries. Your ability to address issues and collaborate across departments ensures exceptional service delivery, reinforcing your natural customer service skills.

Key Responsibilities:
• Manage the smooth running of arrivals and departures
• Respond creatively to guest requests and concerns
• Ensure efficient communication in person and online
• Work with teams to enhance personalized services
• Proactively resolve guest issues for satisfaction

Requirements:
• Diploma in Hospitality is an asset
• Excellent oral and written communication skills
• Positive attitude with a focus on service
• Ability to remain calm under pressure
• Familiarity with OPERA PMS preferred

Embrace the chance to create significant moments for guests at Germain Hotels.
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📌 Dynamic Guest Service Agent Role (Quebec City)
🏢 Germain Hôtels
📍 Quebec City