Provide exceptional customer service at Delta Ophthalmic Laboratory as a Customer Service Agent. Solve issues and support clinics with solution-focused service for a seamless experience.

This full-time, onsite position emphasizes efficiency and empathy in responding to the needs of approximately 400 partners. You’ll engage in troubleshooting and ensure optimal functionality while utilizing CRM and Microsoft Office. Your role is vital in fostering strong client relationships and maintaining product knowledge in an exciting optical service environment.

Key Responsibilities:
• Manage customer inquiries via phone, email, and CRM
• Resolve clinic/store issues with effective solutions




• Prioritize tasks to enhance customer service experiences
• Maintain updated knowledge of products and services
• Organize workspace for timely order processing

Requirements:
• High school diploma or equivalent
• 1-2 years experience in Customer Service
• Familiarity with CRM and Lab Management Software
• Excellent oral and written communication skills
• Detail-oriented with solid time management

Support clinics and enhance customer satisfaction as part of Delta Laboratory's dedicated team.
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📌 Customer Service Agent Delta Lab (British Columbia)
🏢 FYidoctors
📍 British Columbia