Main Accountabilities

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Responsible for the day-to-day operational performance, safety, security, and customer satisfaction of the product through effective support and management of delivery areas.

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Consistently deliver the highest possible level of customer service at all times.

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Ensure the airline's product is delivered consistently in accordance with demanding service-level standards and on-time performance targets for our customer airlines.

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Be proactive in all areas by forward planning and taking responsibility for the job in hand.

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Actively provide support, guidance, and encouragement to work colleagues.

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Fully comply with the Health & Safety Act when carrying out duties, ensuring that safety is never compromised.

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Promote a professional image at all times by applying the Company Uniform Standards.

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Follow all processes involved in Triple A Regulations.

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Understand and operate all equipment effectively and correctly, in line with the relevant training provided.

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Ensure full compliance with and implementation of the following at all times:

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Airline Handling Manuals

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Airport Disruption Management Policy

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Customer Service Promise

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Communications Promise

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Ensure tasks are performed in accordance with Company and airline-specific procedures and policies.

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Attend all mandatory training required by the Company and airlines, as applicable to the job role.

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Process questions, queries, and grievances in a professional and confident manner.

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Ensure the secure and correct control of all resources involved in the fuelling operation.

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Comply with all applicable regulations and requirements of local Airport Authorities.

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Actively provide support, guidance, and encouragement to work colleagues while promoting an open reporting culture.

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Safeguard the health, safety, security, and welfare of staff,



customers, and other visitors, in full compliance with the Company's Health & Safety Policy.

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Ensure investigations are conducted into any incident, accident, non-conformity, or service delivery failure, with appropriate corrective actions established, implemented, and maintained.

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Work closely with GSE-responsible personnel to ensure active and effective GSE management, defect reporting, and GSE checks.

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Ensure that no abuse or misuse of Company property occurs.

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Ensure the department consistently follows appropriate Human Resources processes and that relevant Company policies are implemented and maintained at all times.

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Closely monitor absenteeism and implement improvement plans when necessary.

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Perform any other reasonable duties as requested by any direct or indirect manager.

Qualifications and Experience

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Proven leadership skills and experience, with a demonstrated ability to lead, coach, and develop team members.

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Must be a minimum of 18 years of age and legally authorized to work in Canada.

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Must hold a valid driver's licence and a valid DA.

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Well-organized, with meticulous attention to detail and accuracy, and able to work independently, take initiative, and meet specific deadlines.

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Ability to recognize and address challenges promptly and efficiently.

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Extensive experience in fuelling operations, with a strong understanding of operational departments.

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Familiarity with GOMs, airline procedures, airport procedures,



and applicable airport legislation.

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Fully versed in international aviation safety and security standards, with a strong commitment to promoting these standards within the organization.

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SLA-driven, with a strong focus on meeting customer expectations and delivering excellence.

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Strong stakeholder engagement skills, including experience working with customers, airport representatives, local CAA, and third-party service providers.

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Ability to develop teams, support succession planning, and re-engineer business processes in response to changing business needs.

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Ability to develop, implement, and monitor improvement plans, including appropriate follow-up processes.

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Ability to identify productivity efficiencies and inefficiencies and adjust operational requirements based on the operational dynamics of the station.

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Adaptable and comfortable working with a multinational workforce and collaborating effectively with local unions.

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Ability to prepare comprehensive reports for senior management.

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Ability to work effectively under pressure and meet tight deadlines.

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Excellent written and verbal communication skills, with the ability to communicate effectively with employees, management, customers, and external organizations.

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Must be flexible and adaptable to changing demands, circumstances, and weather conditions.

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Calm, professional, and approachable manner.

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Knowledge of local labour legislation is considered a strong asset.

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Must be available and flexible to work variable shifts, including weekends and holidays.

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Must be able to lift up to 70 lbs. when required.

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Must be able to obtain and maintain all required security clearances.

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Computer literate, with proficiency in Microsoft Word and Excel.

📌 Operations Supervisor YWG (Winnipeg)
🏢 Nameless
📍 Winnipeg