At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.

Through our expertise in Cutting-edge Medicine and Med

Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Customer Management Job Sub Function: Technical Field Service Job Category: Professional All Job Posting Locations: Montral, Quebec, Canada Job Description: propos de Cardiovasculaire Propulss par l''innovation l''intersection de la biologie et de la technologie, nous dveloppons la prochaine gnration de traitements plus intelligents, moins invasifs et mieux adapts chaque patient. tes-vous passionn par l''amlioration et l''largissement des possibilits en cardiologie ? Prt rejoindre une quipe qui rinvente la faon de gurir ? Notre quipe Cardiovasculaire dveloppe des solutions de pointe pour la rcupration cardiaque, l''lectrophysiologie et l''AVC.

Vous ferez partie d''un hritage fier qui lve constamment les standards de soins pour les patients souffrant d''AVC, d''insuffisance cardiaque et de fibrillation auriculaire (FA).

Vos talents uniques aideront les patients dans leur parcours vers le mieux-tre.

Pour en savoir plus : du poste Johnson & Johnson Med

Tech recrute un(e) Ingnieur(e) de Service Terrain Associ(e) (contrat dure dtermine) afin de soutenir l''unit d''affaires lectrophysiologie.

Le ou la titulaire du poste devra tre bas(e) dans la rgion de Montral (Qubec) et tre en mesure de se dplacer travers l''Est du Canada ainsi que dans d''autres rgions lorsque requis.

Il s''agit d''un mandat dure dtermine de 12 mois.

Ce poste sur le terrain est responsable de l''installation, de l''entretien, de la maintenance prventive et corrective, du dpannage et de la rparation des produits soutenus par l''organisation de service technique lectrophysiologie de Johnson & Johnson Med

Tech .

Le rle comprend galement des interactions directes avec les clients internes et externes, notamment le soutien technique, la gestion des plaintes et le suivi des activits de service.

Sous supervision limite, et conformment aux lois fdrales, provinciales et locales applicables ainsi qu''aux politiques, procdures et lignes directrices de Johnson & Johnson, l''Ingnieur(e) de Service Terrain Associ(e) assumera les responsabilits suivantes: Principales responsabilits * Fournir un soutien technique sur site et distance aux clients internes et externes. * Planifier et raliser les installations d''quipements, les vrifications oprationnelles, les rparations, les mises niveau et les activits de service dans le territoire assign. * Accompagner et soutenir des ingnieurs de service terrain expriments lors des installations, activits de maintenance, diagnostics et rparations. * Participer aux programmes de maintenance prventive et maintenir des dossiers prcis sur les interventions et les performances des quipements. * valuer, diagnostiquer et rparer les quipements dfectueux en rponse aux demandes de service assignes. * Rpondre aux demandes urgentes des clients, identifier les causes fondamentales et mettre en uvre les actions correctives et prventives appropries. * Fournir un soutien technologique aux clients et aux parties prenantes internes lorsque des escalades ou une expertise technique supplmentaire sont ncessaires. * Comprendre et soutenir les attentes des clients avant, pendant et aprs les interventions de service afin d''assurer la performance des produits et la satisfaction client. * Examiner les plaintes, l''utilisation des pices et les donnes de performance des systmes afin d''identifier les tendances, recommander des amliorations et soutenir les plans d''actions correctives et prventives. * Complter la documentation de service, les tches administratives et les formulaires requis conformment aux politiques et procdures applicables. * Crer, mettre jour et clturer les bons de travail dans le systme CRM de manire prcise et dans les dlais requis. * Coordonner les retours de pices et assurer un suivi rigoureux de l''utilisation des pices et quipements. * Grer l''inventaire assign et effectuer les audits d''inventaire requis. * Complter les formations requises concernant les produits, systmes, processus et exigences de conformit. * Participer l''analyse et au suivi des plaintes clients et des enqutes associes. * Communiquer les enjeux, risques et opportunits d''affaires au niveau de gestion appropri. * Respecter toutes les directives de l''entreprise en matire de sant, scurit et environnement. * Assurer sa conformit personnelle ainsi que celle de l''entreprise toutes les lois, rglements, politiques et procdures applicables.



* Excuter toute autre responsabilit lie au rle afin de rpondre aux besoins des clients et de l''entreprise.

Exigences en matire de scolarit * Exigence minimale: Diplme collgial de deux ou trois ans, ou DEC technique au Qubec, en technologie du gnie biomdical, technologie de l''lectronique, technologie de l''ingnierie ou dans un domaine technique connexe. * Exprience quivalente: Une combinaison quivalente de formation technique, d''exprience de service terrain, de soutien aux quipements biomdicaux, de dpannage lectronique ou d''exprience technique pratique pertinente pourra tre considre. * Atout: Formation ou exprience lie au service d''quipements mdicaux, aux systmes lectromcaniques, aux technologies cliniques, au soutien technique orient client ou aux environnements rglements.

Langues Le bilinguisme (franais et anglais, l''oral et l''crit) est requis en raison de la ncessit d''interagir avec des clients, partenaires, quipes techniques et parties prenantes situs partout au Canada.

Le titulaire du poste devra rgulirement collaborer avec des quipes internes et des fournisseurs qui oprent exclusivement en anglais, ainsi qu''avec une clientle francophone au Qubec.

Exigences en matire de connaissances et de comptences * Capacit voluer dans un poste principalement sur le terrain, avec environ 80 % du temps consacr aux activits clients et 20 % aux tches administratives ou distance. * Capacit voyager court pravis pour rpondre aux besoins des clients et de l''entreprise. * Disponibilit travailler occasionnellement en soire, les fins de semaine ou en dehors des heures normales de travail. * Excellentes comptences organisationnelles et capacit grer plusieurs priorits simultanment. * Connaissance pratique de la suite Microsoft Office. * Solides aptitudes en dpannage, rsolution de problmes et analyse technique. * Engagement dmontr envers la satisfaction client et l''amlioration continue. * Disponibilit pour des dplacements frquents, incluant des voyages ariens. * Permis de conduire valide et capacit conduire un vhicule de l''entreprise. * Capacit satisfaire aux exigences physiques du poste, incluant le levage d''quipement, les priodes prolonges debout, les dplacements frquents et le travail dans des environnements cliniques. * Respect constant des rgles et procdures de scurit. * Utilisation approprie de l''quipement de protection individuelle requis. * Participation aux enqutes lies la sant et scurit lorsque requis.

Qualifications souhaites * Connaissance des principes de dpannage, des meilleures pratiques de service et des processus de soutien technique sur le terrain.

Rmunration Fourchette salariale: 56 000 $ 89 700 $ CAD.

Divulgation relative l''utilisation de l''IA L''entreprise utilise l''intelligence artificielle dans l''valuation des candidats.

Divulgation relative au poste Cette offre correspond un poste existant.

Le titulaire de ce poste n''est pas admissible une indemnit de dpart.

Comme le stipule Notre Credo, Johnson & Johnson est responsable envers les employs qui travaillent avec nous partout dans le monde.

Nous offrons un environnement de travail inclusif o chaque personne est considre comme un individu part entire.

Chez Johnson & Johnson , nous respectons la diversit et la dignit de nos employs et reconnaissons leur mrite.

About Cardiovascular Fueled by innovation at the intersection of biology and technology, we''re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that''s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke.

You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness.

Learn more at Overview Johnson & Johnson Med

Tech is recruiting for an Associate Field Service Engineer (Fixed Term) to support the Electrophysiology business unit.

The successful candidate should be based in the Montreal, QC area, able to travel throughout Eastern Canada and to other regions as needed.

This role is fixed term for 12 months .

This field-based role is responsible for the installation, service, maintenance, troubleshooting, and repair of products supported by the J&J; Med

Tech Electrophysiology Technical Service Organization.

The role also includes direct interaction with internal and external customers, including technical support, complaint intake, and service-related follow-up.

Under limited supervision, and in accordance with applicable federal, provincial, and local laws and regulations, as well as Johnson & Johnson policies, procedures, and guidelines,



the Associate Field Service Engineer will perform the responsibilities outlined below.

Major Responsibilities * Provide on-site and remote technical support to internal and external customers. * Schedule and perform equipment installation, operation checks, repairs, upgrades, and service activities within the assigned territory. * Shadow and support experienced Field Service Engineers during installations, maintenance activities, troubleshooting, and repairs. * Support preventive maintenance programs and maintain accurate service and performance records for supported equipment. * Evaluate, diagnose, and repair malfunctioning equipment in response to assigned service work orders. * Respond to urgent customer service requests, identify root causes, and implement appropriate corrective and preventive actions. * Provide technology support to customers and internal stakeholders when escalation or additional technical guidance is required . * Understand and support customer expectations before, during, and after service interactions to help ensure product performance and customer satisfaction. * Review complaints, parts usage, and system performance data to identify trends, recommend improvements, and support corrective and preventive action plans. * Complete service documentation, administrative tasks, and required paperwork in accordance with applicable policies and procedures. * Create, update, and close work orders in the CRM system accurately and in a timely manner . * Coordinate parts returns and maintain accurate tracking of parts and equipment usage. * Manage assigned inventory and complete required inventory audits. * Complete required training for supported products, systems, processes, and compliance requirements. * Participate in complaint review, investigation, and related follow-up activities. * Communicate business-related issues, risks, or opportunities to the next management level as appropriate . * Follow all company guidelines related to health, safety, and environmental practices. * Ensure personal and company compliance with all applicable federal, provincial, local, and company regulations, policies, and procedures. * Perform additional Field Service Engineer duties as required to support business and customer needs.

Educational Requirements * Minimum requirement: Two- or three-year college diploma, or Qubec Technical DEC, in Biomedical Engineering Technology, Electronics Engineering Technology, Engineering Technology, or a related technical field. * Equivalent experience: A comparable combination of technical education, field service experience, biomedical equipment support, electronics troubleshooting, or other relevant hands-on technical experience may be considered. * Preferred alignment: Education or training that supports medical device service, electromechanical systems, clinical technology, customer-facing technical support, or regulated service environments.

Languages Bilingual proficiency in French and English (written and spoken) is required due to the need to interact with customers, technical partners, and internal stakeholders across Canada.

The individual will regularly collaborate with teams and vendors that operate exclusively in English, while also supporting French-speaking customers and stakeholders in Quebec.

Knowledge & Competency Requirements * Candidate must have advanced proficiency in speaking, reading, and writing in French and English * Ability to work in a field-based role, with approximately 80% field time and 20% office or remote administrative work. * Ability to travel on short notice to support customer and business needs. * Ability to work weekends, evenings, and off-hours as required . * Strong organizational skills and the ability to manage multiple priorities. * Working knowledge of Microsoft Office applications. * Strong troubleshooting and problem-solving skills. * Demonstrated commitment to customer satisfaction and continuous improvement. * Willingness and ability to travel extensively, including frequent air travel. * Ability to operate a company vehicle and maintain an appropriate valid driver''s license. * Ability to meet physical requirements of the role, including heavy lifting, prolonged standing, bending, and handling equipment. * Respect and consistently follow safety rules and procedures. * Use required personal protective equipment and safety devices. * Participate in incident investigations as required .

Preferred Qualifications * Knowledge of troubleshooting principles, service practices, and field support processes.

Compensation The expected base pay range for this position is $56,000 to $89,700 CAD . AI Usage Disclosure The Company uses Artificial Intelligence in its assessment of applicants.

Vacancy Disclosure This job posting is for an existing position.

This position is ineligible for severance .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit . #LI-Remote Required Skills: Preferred Skills: The anticipated base pay range for this position is : $56,000.00 - $89,700.00 Additional Description for Pay Transparency:

📌 Ingénieur(e) de Service Terrain Associé(e) (contrat à durée déterminée)
🏢 Johnson & Johnson
📍 Montreal