Personal Banking Associate – TD Canada Trust

Location: High River, Alberta, Canada

Hours: 37.5 per week

Compensation: $43,900 – $58,600 CAD per year (base pay)

Job Summary

As a frontline associate, you will build and maintain relationships with customers, guiding them to the right staff member for banking solutions and ensuring a positive experience.

Key Responsibilities

- Engage customers with day‑to‑day advice, service transactions, digital education, and problem resolution.
- Understand customer needs and direct them to appropriate contacts for solutions.
- Educate customers on mobile, ATM, and online banking platforms.
- Support frontline staff with scheduled cash and non‑cash transactions, resolve critical issues, and report non‑standard matters to management.
- Recommend process improvements to enhance customer experience and operational excellence.
- Participate in timely completion of business processes and procedures.




- Prepare accurate documentation consistent with regulations and TD’s Code of Conduct.
- Promote a positive, equitable work environment and contribute to team effectiveness.

Requirements

- High school diploma and/or minimum 1 year of relevant experience.
- Investment Funds Canada (IFC) or equivalent certification, completed within 6 months of appointment.
- Post‑secondary or undergraduate degree in a related field (preferred).
- Proficiency with MS Office (Word, Excel, Outlook), branch software, and Internet.
- Knowledge of banking solutions and processes to advise customers.
- Strong administrative, organizational, planning, and time‑management skills.
- Self‑starter able to work independently in a energetic environment.
- Effective communicator who can engage customers and teams politely and professionally.

Eligibility

Compliance with all provincial employment regulations applies.

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📌 Personal Banking Associate (High River)
🏢 TD Bank
📍 High River