Join Air Liquide in Burlington, ON, as a Customer Experience Specialist focusing on order fulfillment and customer service excellence. Enjoy a team-oriented team environment with competitive pay.
In this contract position, you will serve as the main point of contact for industrial gas customers, driving seamless service interaction and order processing using ERP systems. Your role will include handling complexities associated with order management and customer communication, showcasing your attention to detail and organizational skills.
Key Responsibilities:
• Process various order types, managing full order lifecycle
• Generate accurate quotes and convert them using CPQ tools
• Review cylinder balances and check inventory in Oracle ERP
• Manage the customer case lifecycle in Salesforce
• Address customer escalations while building trust
Requirements:
• Diploma in Marketing, Sales, or related field required
• Strong written and verbal English communication
• Proven time management and teamwork skills
• Basic knowledge of Google Suites applications
• 2 to 5 years of relevant experience preferred
Leverage your customer service skills at Air Liquide, ensuring quality and efficiency in customer experience in Burlington.
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