Join Intact as a Bilingual Customer Service Representative and be part of a team committed to excellence in customer care. Engage with clients in both French and English to handle claims efficiently in a hybrid work environment.
In this role, you will be pivotal in delivering top-tier customer service, leveraging your communication prowess to assist with claims and inquiries at our Claims Department. Your ability to think on your feet and provide clear information will impact customer satisfaction while navigating a fast-paced call center setting. Join us if you thrive in dynamic situations.
Key Responsibilities:
• Serve as a subject matter expert on policies and services
• Answer inquiries and handle claims calls swiftly
• Ensure accurate documentation of customer interactions
• Maintain a focus on quality service and low hold times
• Support a high volume of inbound calls effectively
Requirements:
• Must be bilingual in French and English
• Experience in insurance is an asset
• Demonstrated customer service and sales skills
• Superior organizational abilities and results-oriented
• Flexibility to work 35 hours a week required
Deliver legendary service with Intact, where your skills and commitment make a real difference.
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