Elevate customer satisfaction in logistics with our Fleet Management position. J.D. Irving, Limited needs a dedicated Customer Service Representative to enhance service in the Flatbed truckload sector.

In this role, you will deliver exceptional service to customers by addressing their needs and managing communication with Fleet Managers. At least two years of experience in customer service is required, along with strong attention to detail and organizational skills. Your analytical mindset will help identify areas for service improvement and operational excellence.

Key Responsibilities:
• Understand and meet customer service needs effectively
• Act as the main contact for service inquiries and resolutions




• Collaborate with Fleet Managers on service changes
• Review and document order details in TMS
• Identify process gaps and support service enhancements

Requirements:
• Post-secondary education or equivalent experience
• Bilingualism in French/English is beneficial
• Solid communication and interpersonal skills
• Experience with Microsoft Excel and reporting tools
• Familiarity with TMS, preferably TMW

Maximize your contributions in customer service and join the Fleet Management team at J.D. Irving.
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📌 Fleet Management Customer Service Role (Manitoba)
🏢 RST Sunbury Transport
📍 Manitoba