Join Verve Senior Living as an IT Helpdesk Technician providing critical support. Your role enables smooth daily operations in both corporate and retirement settings.

As a Helpdesk Technician, you'll serve as the first contact for team members’ IT inquiries. Focused on customer service, you'll solve problems and assist with technical issues while adhering to service level agreements. Engaging with Tier 2 support, you’ll enhance internal processes and contribute to a supportive work culture that advantages seniors.

Key Responsibilities:
• Respond to IT requests via multiple channels
• Provide on-site support at the Corporate office
• Understand and communicate technical solutions effectively
• Resolve tickets promptly to minimize downtime
• Help maintain IT hardware and software inventories

Requirements:
• Diploma or degree in IT or related domain
• Over 2 years of IT support experience
• Valid driver’s license required
• Experience with Microsoft 365 and remote tools
• Knowledge of ITIL service management practices

Leverage your knowledge and experience to impact senior living positively.
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📌 IT Helpdesk Support Technician Position (Ontario)
🏢 Verve Senior Living
📍 Ontario