Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Rural area
- Willing to relocate
- Private sector
- Retail/wholesale establishment/distribution centre
- Automobile repair services
- Private company, corporation or industry
Responsibilities
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Verify accuracy and completeness of data
- Professionalism in customer service
Experience and specialization
Computer and technology knowledge
- Automatic data processing (ADP)
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Spreadsheet
- Google Drive