Strategic Customer Experience Specialist – Health Benefits (Windsor)

Strategic Customer Experience Specialist – Health Benefits (Windsor)

18 Aug
|
Green Shield Canada (GSC)
|
Windsor

18 Aug

Green Shield Canada (GSC)

Windsor

Green Shield Canada is seeking a Customer Experience Management Specialist to serve as the primary point of contact for complex member concerns, taking ownership from initial contact through resolution and delivering timely, accurate, and compassionate support.

You will collaborate with Claims, Drug Authorization, and Contact Centre Operations, document consistently, capture escalation drivers and root causes, and help identify trends to improve the overall member experience.

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📌 Strategic Customer Experience Specialist – Health Benefits (Windsor)
🏢 Green Shield Canada (GSC)
📍 Windsor

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