Benefits Services Officer, Employee Benefits Regina, SK, Canada
Job Info Job Identification 129207
Job Category Executive Leadership and Administration
Posting Date 08/14/2026, 08:42 PM
Locations 3sHealth
Apply Before 08/24/2026, 05:59 AM
Job Schedule Full time
Job Description Closure Date: August 23, 2026, 11:59 PM CST
Position #: 184022
Union: Out of Scope
City/Town: Regina
Facility: 3sHealth
Department: Employee Benefits
Type: Full-time temporary
Expected Start Date: September 14, 2026
Expected End Date: September 14, 2027
Number of positions: 2

Hours of Work: 1 week rotation

Salary: Pay Band 2 ($53,796 to $69,933)

About the Role

3sHealth is seeking Benefit Services Officers to join our Employee Benefits team. In this role, you will provide world ‐ class customer service to plan members, health care employers, and unions participating in the Employee Benefit Plans. You will play a key part in supporting members throughout the lifecycle of their perks, including enrolment, disability, life insurance, and retirement.

This is an excellent opportunity for a customer ‐ focused professional who thrives in a fast ‐ paced environment, enjoys problem ‐ solving, and is passionate about delivering accurate, compassionate service.
What You'll Do
Customer Service & Communication
Respond to inquiries from plan members, employers, dependents, and authorized agents via phone, email, and written correspondence
Provide clear, accurate, and timely information regarding benefit entitlements, claims, and processes
Conduct expectation ‐ setting calls with members applying for disability benefits
Prepare and send correspondence using established templates
Document all interactions thoroughly and follow through to resolution
Benefits Administration & Claims Processing
Process benefit applications and forms accurately and on time
Review and record disability forms from members, employers, and physicians for adjudication
Support life insurance and dismemberment claims by identifying eligible beneficiaries and liaising with insurers
Prepare personalized retirement packages outlining benefit entitlements
Review audit reports and update eligibility and member records to ensure data accuracy




Plan Knowledge & Operational Excellence
Maintain a strong understanding of eligibility rules, enrolment, disability, retirement, and life insurance provisions across all Employee Benefit Plans
Stay current on policy and plan changes
Participate in system testing, process improvements, and service level tracking
Uphold confidentiality, security, and workplace safety standards
Contribute positively as part of a collaborative, cross ‐ functional team

What You Bring

Education & Certifications: Diploma in Business Administration or a combination of education and directly related experience

CEBS designation (completed or in progress) is considered an asset

Experience: Minimum three (3) years of experience in customer service and/or the insurance industry

Strong verbal and written communication skills
High attention to detail with the ability to manage multiple priorities
Proficiency in Microsoft Office and related systems (minimum 30 wpm typing speed)
Ability to quickly learn and apply complex benefit plan provisions and systems
Proven customer ‐ service mindset with a commitment to continuous improvement
Ability to work collaboratively while also managing independent responsibilities
Alignment with 3sHealth values and commitment to the Employee Benefit Plans Promise

What We Offer

At 3sHealth, we value our culture of collaboration and continuous improvement, and we are honored to have been named one of Saskatchewan's Top Employers for ten consecutive years. We are an organization dedicated to employee engagement and proudly celebrate our commitment to Truth and Reconciliation, and diversity and inclusion initiatives.

3sHealth has excellent opportunities for increasing levels of responsibility, personal growth and challenge. We offer a comprehensive benefits package not limited to: Four (4) weeks' vacation leave upon initial hire (accrued)



and 12 scheduled days off (pro-rated)

Enhanced dental and extended health plans
Group life insurance coverage
Long-term disability coverage

Flexible spending plan: employees can choose between the health spending account and the lifestyle spending account

A robust Employee and Family Assistance Program (EFAP) that includes counselling, legal and financial services, amongst others

Access to the Saskatchewan Health Employees' Pension Plan (SHEPP)

About Us 3sHealth provides province-wide shared services to support Saskatchewan's health system. Working together with health system partners, 3sHealth finds innovative solutions to complex problems so that health care will be sustainable for future generations.

3sHealth places patients and their families at the centre of all that it does, working with partners to improve quality and ensure patient safety. 3sHealth provides payroll and scheduling services, employee benefits, dictation and transcription services, linen services, provincial contracting, and transformational services to the Saskatchewan health system.

Additional Information Applicants must upload all relevant documents (ex: certificates, diplomas, proof of enrollment, licenses and/or memberships) relating to the qualifications of the position. By submitting your application, you consent to your application history and talent profile being shared with Human Resources and the applicable hiring team.

Only applicants selected for an interview will be contacted. Those being interviewed are required to bring a valid Criminal Record Check (CRC) to the interview; it must be dated within six (6) months and include a vulnerable sector search.
We work together to improve our health and well-being. Every day. For everyone.
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
We are committed to the Truth and Reconciliation Commissions Calls to Action.

We work in the spirit of truth and reconciliation, acknowledging Saskatchewan as the traditional territory of First Nations and Métis People.

Please note: Only applications that include all required documentation will be considered.

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📌 Benefits Services Officer, Employee Benefits (Regina)
🏢 Saskatchewan Health Authority
📍 Regina