Food Service Supervisor/Shift Manager A&W; – Bonniedoon Mall

Location: #167 8330-82 Ave, Edmonton AB T6C 4E3
Salary: $16 per hour
Hours: 32-40 hours per week
Employment Type: Full-time, Permanent
Language: English

Start Date: As soon as possible

What We Offer
Consistent, year‐round employment
A respectful, people‐centred workplace

Opportunities for growth, increased responsibility and career advancement

We recognize that employees have commitments outside of work, and we strive to offer flexible scheduling where operationally possible.

Optional employee‐contributed Medical and Dental Benefits (single or family), including: Pharmaceuticals and Hospital Care Paramedical Services and Medical Equipment Vision Care and Travel Coverage Basic and Optional Life Insurance Optional, employee‐contributed Group RRSP

About Us
The McMurray Group owns and operates A&W; Restaurants throughout Western Canada.
We are committed to building strong workplaces where people stay and build their careers through open communication, mutual respect, and recognition of a job well done.
Our supervisors play a key role in creating professional, well‐run restaurants.
Role Overview As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts.
You will lead front‐line staff, support operational decisions, and ensure food quality, safety, cleanliness, and customer service meet A&W; standards.
This is a hands‐on leadership role for individuals who are comfortable taking ownership of their shift and supporting both people and performance.
Key Responsibilities
Supervise and coordinate staff activities during assigned shifts
Assign stations, manage breaks, and ensure proper staffing levels




Open and/or close the restaurant, including safe and cash‐handling procedures
Address operational, staff, or guest concerns professionally and calmly
Support training, coaching, and onboarding of new employees
Ensure compliance with food safety, sanitation, and workplace safety standards
Complete shift documentation and required records accurately
Inventory & Cash Control Assist with inventory counts and monitoring waste and usage
Follow established cash‐handling and loss‐prevention procedures
Support basic food and labour cost control
Assist with routine administrative and reporting tasks
Maintain a clean, organized, and welcoming restaurant environment
Ensure guests receive prompt, friendly, and consistent service
Handle guest concerns using A&W; service recovery standards
Ensure team appearance and conduct meet A&W; brand expectations
Qualifications & Experience
Completion of secondary school or equivalent
Minimum 3 years of experience in food service
Previous lead, senior crew, or supervisory experience preferred
FOODSAFE Level 1 required (Level 2 considered an asset)
Strong communication and organizational skills
Dependable, mature, and comfortable working independently

Ability to succeed in a rapid‐paced, accountable environment

Working Conditions Fast‐paced restaurant environment Standing and walking throughout shifts, with repetitive tasks typical of a food service environment Occasional lifting of up to 14 kgs (approx. 31 lbs) Shift work including mornings, evenings, weekends, and statutory holidays

Applicants must be legally authorized to work in Canada.
Applications without work authorization will not be considered.

Only qualified applicants will be contacted for assessments and interviews.

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