WHAT IS THE OPPORTUNITY?
As a Senior ServiceNow Discovery & Service Mapping Engineer, you’ll play a pivotal role in designing, implementing, and optimizing ServiceNow’s Discovery and Service Mapping solutions. This role is critical to enhancing our IT service delivery by automating asset tracking, mapping service dependencies, and ensuring accurate CMDB (Configuration Management Database) integrity. You’ll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making.WHAT WILL YOU DO?
Design, configure, and deploy ServiceNow Discovery (MID Server) and Service Mapping solutions to automate the identification of IT assets, applications, and service dependencies.Troubleshoot discovery/mapping issues, resolve data inconsistencies, and ensure compliance with RBC’s IT governance standards.Collaborate with stakeholders and support teams to align solutions with business objectivesDocument technical processes, create training materials, and mentor junior team members.WHAT DO YOU NEED TO SUCCEED?
Must have:
You have a strong background as a System Engineer/Analyst ORYou have experience with ServiceNow CMDB ORYou have experience with ServiceNow DiscoveryNice-to-have
ServiceNow Certified Implementation Specialist (CIS) – DiscoveryServiceNow Certified Systems Administrator (CSA)WHAT'S IN IT FOR YOU?
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesSupport from a dynamic, cooperative, progressive, and high performing team,



as well as world-class tools and trainingOpportunity to achieve great success and grow your career with RBCAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging workJob Skills
Application Development, Application Testing, Critical Thinking, Detail-Oriented, Group Problem Solving, Multi-Level Communication, Standard Operating Procedure (SOP), System Applications, System Integration Testing (SIT), Technical WritingAdditional Job Details
Address
RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity
TorontoCountry
CanadaWork hours/week
37.5Employment Type
Full timePlatform
TECHNOLOGY AND OPERATIONSJob Type
RegularPay Type
SalariedPosted Date
2026-04-17Application Deadline
2026-08-29Note
Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
#J-18808-Ljbffr

📌 Senior Servicenow Discovery & Service Mapping Engineer (Winnipeg)
🏢 RBC
📍 Winnipeg