- Perform regular maintenance and updates to network hardware and software
- Planning and testing rollout of new network hardware and system releases
- Analyzing and monitoring network activity to identify issues and potential security risks
- Performing considerably complex troubleshooting of network systems in collaboration with other teams
- Developing, implementing and supporting a network environment consisting of data centers that are integrated into Azure and AWS
- Proactive involvement in incident resolution and root cause analysis
- Developing comprehensive operational procedures for on-going support and change management
- Creating and maintaining documentation for existing and new network systems using detailed diagrams
- Core Cisco routing and switching (802.1Q VLAN, QoS, HSRP, OSPF, BGP) configuration and support
- Firewall implementation, configuration, and support (Cisco ASA and Palo Alto)
- Load balancing configuration and support (F5 Big IP)
- Network traffic analysis and troubleshooting
- Communication infrastructures, VPN (Global Protect), MPLS, etc.
- Supporting a mixed Linux/Windows virtualized server environment
- Providing technical expertise to various project and product teams to implement standardized solutions
- Performing other duties as required to deliver exceptional service and to support Central 1’s business goals
- Providing 24x7 on-call support in a customer-centric environment and resolving the more complex problems and interconnection issues with external service
Requirements
- 4+ years of enterprise network support experience
- Strong knowledge of TCP/IP, OSPF, BGP, and IPSec VPNs
- Experience with Cisco routing and switching
- Experience troubleshooting complex network issues
- Strong written and verbal communication skills
- Preferred: CCNA or CCNP certification
- Preferred: Palo Alto firewall experience
- Preferred: F5 BIG-IP experience
- Preferred: Azure and/or AWS networking experience
Core Competencies
Demonstrates expertise in network maintenance, troubleshooting, and security analysis within enterprise environments, with a solid focus on Cisco routing and switching, as well as cloud integration with Azure and AWS. Proficient in developing operational procedures and providing technical support in a customer-centric setting.