Specialist II-IC Business Analysis - Program ManagerJob#: 3044111Line of Business: Broadridge Delivery & GovernanceEst. Start Date: 6/29/2026Duration: 12 monthsWorking hours: Mon – Fri from 8:30am to 5:00PM (7.5 hrs + 1 hr lunch break)Working Location: 250 YNG (twice a week)Role Responsibilities Include (but are not limited to):Champion BMO's PrioritiesAct as the primary owner ensuring BMO priorities, requirements, and timelines are clearly represented, understood, and delivered by Broadridge.Strengthen Vendor Governance & AccountabilityProactively manage and elevate Broadridge service delivery issues, ensuring timely resolution and preventing recurrence.Hold the vendor accountable to committed deliverables, milestones, and SLAs.Drive Program Oversight & ExecutionOversee delivery of Broadridge-related projects, enhancements, and defect fixes.Ensure committed dates are met and risks/issues are actively managed with clear mitigation plans.Monitor execution health and intervene early to address slippage or misalignment.Centralized Tracking & ReportingMaintain a consolidated view of BMO-related Broadridge initiatives, including projects, changes, and production issues.Provide explicit, concise, and regular status reporting to leadership, highlighting risks, delays, and required decisions.Escalation & Incident ManagementIdentify, manage, and elevate issues effectively across both BMO and Broadridge leadership.Drive resolution of critical blockers impacting delivery timelines or business outcomes.Work with Broadridge to identify and analyze malfunctions, system workflow,



and troubleshoots issues raised by business.Fulfils KMPG audit requests for incident management.Act as BMO–Broadridge BridgeServe as the key liaison between internal stakeholders and Broadridge SMEs.Ensure explicit, consistent communication and alignment across all parties.Works independently on a range of complex tasks, which may include unique situations.Stakeholder Relationship ManagementBuild and maintain strong relationships across the liaison, business and vendor teams.Take ownership of stakeholder concerns, ensuring timely resolution and clear communication.Foster trust through transparency, responsiveness, and delivery consistency.Innovation & Tooling EnablementLeverage tools (e.G., AI/Copilot, Jira, reporting platforms) to improve tracking, automation, and reporting efficiency.Introduce scalable practices that enhance visibility and execution discipline.Problem Solving & Analytical LeadershipDiagnose and resolve complex, ambiguous issues using problem-solving approaches.Analyze data and trends to inform decision-making and continuous improvement initiatives.Advise and provide input to leadership on Broadridge related questions.Alignment to BMO ValuesModel BMO values and behaviors.Promote a culture of accountability, collaboration, and continuous improvement.Must-Have Skills5+ years of relevant experience or equivalent combination of education and experienceStrong program management, vendor governance,



and delivery oversight experienceExcellent stakeholder management, communication, and escalation management skillsProven ability to operate independently in complex, fast-paced environmentsStrong organizational skillsAbility to work in a fast-paced environment and learn new skills/pivot when necessaryFlexibility with regards to taking on ad hoc tasksEEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or (phone hidden).Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. #J-18808-Ljbffr

📌 Jp1576 - It Program Manager - Junior (Toronto)
🏢 Apex Systems
📍 Toronto