Build trusted partnerships that help shape public sector projects across the North of England.

NPA (Northern Procurement Alliance) is part of LHC Procurement Group, one of the UK's leading not-for-profit procurement organisations supporting the public sector. For over 60 years, we have partnered with local authorities, housing providers and public sector organisations to deliver high-quality construction, refurbishment and maintenance projects that create lasting benefits for communities and improve lives.

We are now looking for a Client Support Officer to join our team. In this relationship-focused role, you'll work closely with housing providers, local authorities and other public sector organisations, helping them access procurement solutions, deliver successful projects and maximise community impact. You'll build long-term partnerships, support clients throughout their project journey and play a key role in driving engagement across the region.

This is a hybrid role where you are expected to work in the NPA office, travel to client sites and home.

Key Responsibilities

- Build and maintain strong relationships with public sector clients, becoming a trusted point of contact throughout their procurement and project journey
- Support clients in identifying the right procurement solutions and help maximise the value they achieve from LHCPG frameworks
- Work collaboratively with colleagues, contractors and suppliers to ensure successful project delivery and excellent customer experiences
- Identify new business opportunities, strengthen client relationships and contribute to regional growth targets
- Manage client activity, opportunities and project pipelines using CRM systems and internal reporting tools
- Promote social value and community benefits through the projects and partnerships you support

About You





You're a natural relationship builder who enjoys working with a variety of stakeholders and developing trusted partnerships. Customer-focused and proactive, you're motivated by delivering great outcomes and taking the time to understand client needs. You'll be a collaborative team player with excellent organisational skills and the ability to manage multiple projects and priorities in a fast-paced environment.

What You'll Bring

- Experience in account management, client support, customer success, relationship management or business development within a fast-paced corporate environment
- A track record of building and maintaining successful client relationships
- Experience using CRM systems and Microsoft Office applications
- A commercially aware mindset with the ability to identify opportunities and add value for clients
- Knowledge of procurement, construction, housing or the public sector would be advantageous, but not essential

Why join us?

At NPA, you'll be part of a supportive and collaborative team where trust, resilience and teamwork are at the heart of everything we do. As part of LHCPG, you'll have the chance to make a real difference to communities across the UK, while enjoying a positive culture, opportunities for growth and a range of benefits designed to help you thrive both inside and outside of work.

Some Of The Benefits You’ll Enjoy Include

- Salary of £39,975 per annum
- Car Allowance of £5,740 per annum
- Generous employer pension contribution
- 29 days holiday, plus bank holidays
- An extra day off for your birthday
- 1.5 days of volunteering leave per year
- Monthly wellbeing allowance

After Successful Completion Of Probation

- Private medical cover and health cash plan
- Up to 10 days working from anywhere each year
- Enhanced family leave benefits
- Individual annual training budget
- Retail discounts and additional lifestyle perks

Key Dates

- Virtual first-stage interviews: 24th September 2026
- In person final-stage interviews: 30th September 2026

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📌 Client Support Officer - NPA (Field)
🏢 WPA (Welsh Procurement Alliance)
📍 Field