Lead transformational projects at Mastercard as the Director of Product Operations & Customer Engagement. Oversee customer migration to next-gen API solutions while enhancing digital payments capabilities.In this customer-facing leadership role, you will guide issuers and fintech partners through significant upgrades to their dispute management systems. Your expertise in program management, operational consulting, and technical acumen will be pivotal in defining effective migration strategies.



Engage with clients to optimize their transition and ensure they leverage Mastercard's full potential.Key Responsibilities:Lead strategic migrations from legacy systems to contemporary platformsDevelop tailored migration roadmaps and governance structuresAct as a trusted advisor during the customer modernization journeyCreate documentation and frameworks for operational excellenceTrack project progress and mitigate implementation risksRequirements:Proven experience in large-scale customer implementationsStrong knowledge of API-enabled products and enterprise solutionsExcellent program management abilities in cross-functional settingsSolid analytical acumen for business cases and ROI modelsBachelor's degree required; advanced degree preferredDrive customer success and operational excellence while influencing Mastercard's growth strategies.#J-18808-Ljbffr

📌 Mastercard Director Of Product Operations (Toronto)
🏢 Socket.dev
📍 Toronto