Elevate your career with Aliant Resources as a Specialist in Cyber Service Management within the City of Toronto. This role focuses on supporting cyber service processes through analytical and operational expertise.In this permanent full time position, you will provide essential business and operational support for Toronto Cyber Security. The role emphasizes managing service intake workflows, developing dashboards, and improving reporting processes to enhance service delivery. Collaboration with cyber leads and business stakeholders will ensure accurate request handling and insightful analytics.Key Responsibilities:Administer cyber service intake processes and workflow managementDevelop and maintain the cyber service catalog informationEnhance Jira-based workflows, dashboards,



and reporting viewsCreate operational dashboards to monitor SLA performance and trendsAnalyze service delivery data for process improvement opportunitiesRequirements:Post-secondary degree in business, technology, or related fieldExperience with Jira and Confluence toolsStrong analytical skills for data interpretationKnowledge of service management practicesPreferred certifications: ITIL, PMP, or Jira administrationUtilize your expertise in cyber service management and analytics to drive improvements in service delivery for Toronto.#J-18808-Ljbffr

📌 Specialist In Cyber Service Management (Toronto)
🏢 City of Toronto
📍 Toronto