Manage service delivery team of engineers for enterprise campus and retail network servicesDrive a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principlesAccountable for financial planning, budget management, vendor spend oversightSupport retail & campus openings, relocations, renovations, and network infrastructure refresh initiativesPartner with Network Engineering teamsDrive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfactionLead cross-functional resolution efforts and executive communications during major outagesFoster a culture of accountability, collaboration, customer focus, and continuous improvementRequirementsBachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications8+ years of experience supporting enterprise network services and infrastructure3+ years of leadership experience direct management of teamsExperience supporting large-scale retail, campus, branch, or distributed enterprise environmentsStrong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processesExperience managing SLAs, KPIs, service governance, vendors, and service providersStrong communication,



analytical, and stakeholder management skillsExperience leading major incident response and service restoration effortsCore CompetenciesDemonstrates expertise in managing enterprise network services and infrastructure, with a solid focus on automation, operational excellence, and financial oversight. Proven ability to lead teams, drive continuous improvement, and enhance service quality in large-scale environments.Highest-signal resume keywordsEnterprise Network Services ManagementInfrastructure-as-CodeFinancial Planning and Budget ManagementLeadership in Major Incident ResponseService Level Agreement ManagementATS Optimization KeywordsHard SkillsLANWANSD-WANRoutingSwitchingCarrier ServicesNetwork ObservabilityITSM ProcessesKPI ManagementService GovernanceSoft SkillsStrong CommunicationAnalytical SkillsStakeholder ManagementCollaborationCustomer FocusCertifications & QualificationsBachelor's Degree in Information TechnologyBachelor's Degree in Computer ScienceBachelor's Degree in EngineeringBachelor's Degree in TelecommunicationsIndustry KeywordsService DeliveryOperational ExcellenceContinuous ImprovementVendor ManagementCross-Functional Collaboration #J-18808-Ljbffr

📌 Manager, Network Service Delivery (Toronto)
🏢 Jobtailor
📍 Toronto