Responsibilities

In this customer‑facing role, you will play a vital part in ensuring all flights are prepared for secure and on‑time performance by assisting customers at every touchpoint of their journey.

Requirements

- Previous customer service experience with solid interpersonal skills and excellent communication and teamwork abilities.
- Strong consideration will be given to candidates who are bilingual in English and French. Candidates fluent in English and one or more of the following preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, or Punjabi will also be strongly considered.
- Strong ability to solve problems and find solutions in line with guidelines and policies while maintaining a safety and security‑conscious approach.




- Availability to attend and successfully pass a five to seven‑week full‑time paid training program.
- Work rotating shift patterns over a 24‑hour period, including weekends and holidays.
- Physical ability to walk long distances, stand for extended periods, lift, push, pull, and provide wheelchair assistance to customers with reduced mobility.
- Work efficiently within strict timelines to maintain on‑time performance.
- Adherence to Air Canada’s attendance and grooming standards, and obtain and maintain applicable transportation security clearances and authorizations.
- Eligibility to work in Canada.

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📌 Air Canada Customer Experience Specialist - Airport (Vancouver) (Richmond)
🏢 Flying Seekers
📍 Richmond