Lead transformative client experiences at Scotiabank as a Director of Client Experience Design & Strategy in Toronto. Drive strategy, improve journeys, and enhance satisfaction across channels.In this senior-focused role within Scotiabank's Client Experience Management Office, you will shape the vision for the Canadian Banking client experience. Collaborate with key stakeholders like Channel and Product leaders to implement a comprehensive CX strategy that aligns with organizational goals. By leveraging data-driven insights, you will optimize customer journeys and promote an innovation-centered culture.Key Responsibilities:Develop a comprehensive CX strategy for Canadian BankingLead customer journey design and optimization projectsFacilitate persona development, user research,



and feedback sessionsEstablish a prioritization framework for CX initiativesInfluence senior leadership on strategic CX opportunitiesRequirements:Bachelor's degree in Business, Design, or relevant field10+ years in Client Experience or Service DesignStrong analytical and decision-making skillsExceptional communication across all organization levelsAbility to thrive in energetic environmentsShape the future of client experiences at Scotiabank as you enhance customer satisfaction and business growth.#J-18808-Ljbffr

📌 Director Of Client Experience At Scotiabank (Toronto)
🏢 Scotiabank
📍 Toronto