Become a Customer Success Leader at Auvik, guiding a team devoted to ensuring client satisfaction and product engagement. Help our Corp IT customers thrive by fostering robust, lasting relationships.

As the Manager of Customer Success, you will oversee a dedicated team of professionals striving for excellence in client interactions. Your role involves coaching team members on identifying risks, managing renewals, and orchestrating upsell strategies. Collaborating with cross-functional teams is essential for implementing effective customer solutions that enhance retention and growth.

Key Responsibilities:



• Ensure accountability for upsell and retention performance • Coach team in uncovering growth and renewal opportunities • Lead customer discussions and escalations effectively • Track customer health and team performance metrics • Mentor team members on engagement strategies and techniques

Requirements: • Extensive management experience in customer success roles • Proven track record in sales or account management • Strong skills in renewal management and customer engagement • Excellent verbal and written communication abilities • Familiarity with CRM platforms, particularly Salesforce

Empower your team at Auvik to achieve remarkable customer success and satisfaction. #J-18808-Ljbffr

📌 Customer Success Leader at Auvik (Toronto)
🏢 Auvik
📍 Toronto