Transform Commercial Banking tech operations with BMO as Lead in Technology Support and Reliability Engineering. Drive AI-enabled models, automation, and operational excellence across technology platforms.
This senior technology leader will lead the shift from traditional support to an engineering-led model. Responsibilities include managing reliability and resiliency outcomes, and promoting the use of Site Reliability Engineering (SRE) and AIOps principles. The position demands a track record of enhancements in stability and efficiency while fostering an creative culture within the teams.
Key Responsibilities:
• Lead L2 and L3 technology support teams • Own major incident management and recovery processes • Drive service stability across technology platforms • Implement observability frameworks and predictive analytics • Shift teams to engineering-led operations
Requirements: • Experience with cloud (AWS/Azure) and on-prem deployment • Expertise in incident and change management • Deep observability experience, preferably with Dynatrace • Proven success in automation and AIOps • Strong leadership with a strategic mindset
Impact operational excellence and innovation as you lead BMO in a transformative journey. #J-18808-Ljbffr
📌 Lead Technology Support and Reliability Engineering (Toronto)
🏢 BMO
📍 Toronto
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