Enhance patient and family interactions at CAMH as a full-time Patient Experience Specialist. Collaborate with clinical teams to address concerns and optimize daily operations.
As a critical role reporting to the Senior Clinical Manager, you will manage day-to-day operations of the Patient and Family Experience Office and Family Resource Centre. Your expertise will help address patient concerns and support clinical staff navigating complex situations. This position also requires confidentiality and discretion while connecting with diverse stakeholders across CAMH and participating in quality improvement initiatives.
Key Responsibilities:
• Respond to feedback from patients, families, and communities
• Manage consultation requests from clinical teams
• Support the Patient and Family Experience Coordinators




• Analyze experience data and create detailed reports
• Assist in risk management and quality improvement initiatives
Requirements:
• Master’s degree in a related field with regulatory credentials
• Experience in hospital or mental health settings preferred
• Solid analytical, written, and communication skills
• Conflict management training or certifications is an asset
• Bilingual skills in French/English are an advantage
Leverage your expertise in patient relations and conflict resolution to improve healthcare experiences at CAMH.
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📌 Patient Experience Specialist at CAMH (Toronto)
🏢 CAMH
📍 Toronto