Overview

We are seeking a highly skilled and visionary ServiceNow Architect with deep expertise in Proactive Service Experience (PSE), Order Management for Telecommunications (OMT), and Hardware Asset Management (HAM) modules. The ideal candidate will bring a strong background in the telecommunications industry, with a solid grasp of TM Forum (TMF) frameworks, B2B telco processes, and API integration best practices. This is a strategic role focused on designing scalable, secure, and high-performing ServiceNow solutions that align with telco business models.

Key Responsibilities

- Lead the architecture and design of ServiceNow solutions across PSE, OMT, and HAM modules
- Translate telco business requirements into scalable ServiceNow configurations and workflows
- Collaborate with cross-functional teams to ensure seamless API integrations with external systems
- Develop and maintain technical documentation, including architecture diagrams, integration specs, and configuration guides
- Ensure alignment with TMF standards and telco B2B operational models
- Provide technical leadership and mentorship to development teams
- Conduct architecture reviews, performance tuning, documentation and solution optimization
- Stay current with ServiceNow platform updates and industry trends,



especially within the telco space

Required Qualifications

- 8+ years of experience in ServiceNow platform architecture and implementation
- Proven expertise in PSE, OMT, and HAM modules
- Solid understanding of telecommunications frameworks such as TMF, and telco B2B business processes
- Hands-on experience with REST/SOAP API integrations, web services, and data exchange protocols
- Excellent documentation skills with the ability to produce clear, concise technical artifacts
- Architect-level certifications in ServiceNow (e.g., Certified Technical Architect, Certified Master Architect) preferred
- Experience working in Agile environments and DevOps practices
- Strong communication and stakeholder management skills

Preferred Skills

- Familiarity with telco OSS/BSS systems
- Experience with ServiceNow App Engine and custom application development
- Knowledge of ITIL, eTOM, and other telco operational standards
- Bilingual (English/French) is a plus for Montreal-based candidates

Seniority level

- Mid-Senior level

Employment type

- Contract

Job function

- Information Technology

Industries

- IT Services and IT Consulting

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📌 ServiceNow Architect (Toronto)
🏢 Atlantis IT Group
📍 Toronto