Are you experienced in leading strategic partnerships and operational initiatives?

Working with one of our top financial clients, this role calls for a Senior Manager, Customer Segments & Growth (Partnerships & Operations). This position involves overseeing the execution of strategic partnerships, sponsorships, and operational projects that support business growth within a key segment. The ideal candidate will develop robust stakeholder relationships, lead cross-functional teams, and drive initiatives that enhance customer experience and operational efficiency.

Pay rate range (CAD): $54.35/hr - $65.22/hr

Responsibilities

- Support the development and execution of partnership and sponsorship strategies to strengthen segment growth.
- Assist in identifying, negotiating, and managing external strategic partnerships aligned with business objectives.
- Prepare business cases, strategic recommendations, and presentations for senior leadership.
- Contribute to operational excellence initiatives to improve customer experiences and streamline business processes.
- Collaborate with cross-functional teams including Product, Marketing, Operations, Risk,



and Frontline to ensure seamless project delivery.
- Monitor KPIs related to partnership success, operational performance, and overall business impact.
- Support the leadership of a team managing partnerships, operations, and project execution.
- Conduct market research to identify emerging trends and growth opportunities.

Desired Skill-Set

- 1-3 years of experience in financial services, banking, or related fields.
- Strong stakeholder management and relationship-building skills.
- Excellent communication, negotiation, and influencing abilities.
- Proven ability to support cross-functional initiatives and contribute to business results.
- Analytical mindset with strategic thinking and problem-solving skills.
- Experience developing business cases and executive-level presentations.

Nice to Have

- Previous experience in program coordination or project management.
- Familiarity with the financial industry and customer segmentation strategies.
- MBA or Master’s degree.
- People leadership experience.

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📌 Senior Manager, Customer Segments & Growth (Partnerships & Operations) (Toronto)
🏢 BeachHead
📍 Toronto