Enhance your career as a Bilingual Support Specialist at ChargeLab, focusing on EV Charging. Provide assistance to users in both English and French through various support channels.
This role requires a customer-oriented approach combined with technical know-how to resolve payment and operational issues effectively. You'll engage with cross-functional teams to maintain service quality and refine the support process. If you're passionate about sustainable technology and excellent customer service, this position is for you.
Key Responsibilities:
• Manage bilingual support requests via phone for EV drivers
• Collaborate with internal support teams to meet service standards
• Assist with chat and email inquiries for cohesive user support




• Review and troubleshoot technical connectivity logs
• Communicate hardware issues to engineering teams for resolution
Requirements:
• Bilingual proficiency in English and French
• Prior experience in a rapid-paced technical support role
• Strong analytical and problem-solving skills
• Familiarity with Zendesk or similar systems
• Preferred background includes a post-secondary degree in STEM
This role combines technical acumen with customer service, making it a pivotal position in ChargeLab’s mission.
#J-18808-Ljbffr

📌 Bilingual Support Role in EV Charging (Toronto)
🏢 ChargeLab
📍 Toronto