Job Description/Responsibilities:

- Provide positive consumer interaction at the highest level
- The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)

- Provide feedback to the RSM and potentially coach and train fellow Service Technicians on…

- Findings after attending site to resolve appliance challenges
- Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective

- Maintain relationships with 3rd Parties

- Support as required from a technical perspective

- Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges

- Be available on short notice during the business day to support as required

- Have a strong technical understanding of computers in order to navigate all of Miele's systems

- TSD, ETD, Mobile Client, etc.




- High Level of efficiency and effectiveness in required processes.

- Support the regional business as required when the RSM is absent
- Existing service job capacity/volume may change or vary based on Region and overall demand service
- Maintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications
- Service gas appliances
- Appliance repair experience at the highest level in your field
- Experience in customer service/administrative capacities
- Minimum of 2 years of service experience at Miele or appliance service and repair
- Robust command of and effective communication and escalation resolution
- Ability to make decisions that are in the best interest of the brand and the consumer experience
- Troubleshooting and communication skills with peers
- Clean driving record

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📌 Service Technician Domestic (Vaughan)
🏢 Socket.dev
📍 Vaughan