Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.Title and SummaryDirector, Account Management (Financial Institutions) - EthocaOverviewEthoca, a Mastercard company, is transforming the payments landscape by redefining how global merchants and issuers collaborate to combat fraud and disputes - while enhancing the consumer experience. Our relentless focus on the customer has made us a multi award-winning leader in the industry. The Director, Account Management will lead the growth, optimization, and protection of a portfolio of large, strategic Financial Institution (FI) clients, with a clear mandate to drive revenue retention and expansion. This role requires a highly strategic and analytical leader who can translate customer insights into actionable account plans, build a strong opportunity pipeline, and deliver measurable commercial impact. Success in this role depends on deep customer relationships, data-driven insights,



and strong cross-functional collaboration to execute against a clear and scalable growth strategy.RoleOwn and grow strategic FI account relationships, acting as the primary point of contactIdentify and develop sales opportunities; actively build and manage a solid opportunity pipelineDevelop and execute account plans to drive direct and indirect revenue growthLead day-to-day customer engagement, including issue resolution, data insights, strategic messaging, and QBRsDrive partnership expansion and deepen customer engagementLead negotiations with clients and internal stakeholders; develop term sheets andcontractsBuild and maintain strong relationships with senior internal stakeholders to align on strategy and executionPartner cross-functionally with Sales, Product, Engineering, Customer Success, Legal, and Technology to deliver resultsEnsure a customer-first delivery model, driving best-in-class service, insights, and valuePrepare executive-ready presentations for internal and external stakeholdersOwn reporting cadence, ensuring timely and accurate delivery of required outputsAll About YouExtensive experience managing customer relationships, revenue, and sales, with a proven track record of delivering growth targetsStrong commercial acumen, with experience building business cases, ROI analyses, and managing pipeline and forecastingDemonstrates experience negotiating deals and managing contractsDeep account management expertise,



including managing Tier 1 and Tier 2 customersStrong experience leading Request For Proposals, building opportunity pipelines, and driving revenue expansionProven experience managing internal stakeholder management skills, with the ability to influence senior leadersProficient in Excel and PowerPoint, with the ability to translate data into insights and deliver strategic storytelling through executive-ready materialsPrior experience in the payments industry preferredComfortable with public speaking and able to travel as requiredCorporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.Pay RangesIn line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program.Pay Ranges Toronto, Canada: $138,000 - $221,000 CADMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. #J-18808-Ljbffr

📌 Director, Account Management (Financial Institutions) - Ethoca (Toronto)
🏢 Mastercard
📍 Toronto