What is the prospect? The TLM Support Manager is responsible for enterprise-wide reconciliation transformation initiatives as a Senior Business Analyst, leveraging 6+ years of hands‑on expertise with SmartStream Transaction Lifecycle Management (TLM) platform. In this strategic role, you will drive transformational End-to-End reconciliation implementations across RBC’s business units, combining advanced business analysis, process management, and business intelligence capabilities. You will architect scalable reconciliation solutions that fundamentally reshape financial operations, optimise financial controls, reduce operational costs, and align with Finance Shared Services strategic objectives. Your deep technical and business knowledge—spanning data sourcing, reconciliation workflows, data migration, UAT, post‑implementation validation, and regulatory compliance—will directly impact RBC’s financial operations transformation at enterprise scale. Job Description The TLM Support Manager is responsible for enterprise-wide reconciliation transformation initiatives as a Senior Business Analyst, leveraging 6+ years of hands‑on expertise with SmartStream Transaction Lifecycle Management (TLM) platform. In this strategic role, you will drive transformational End-to-End reconciliation implementations across RBC’s business units, combining advanced business analysis, process management, and business intelligence capabilities. You will architect scalable reconciliation solutions that fundamentally reshape financial operations, optimise financial controls, reduce operational costs,



and align with Finance Shared Services strategic objectives. Your deep technical and business knowledge—spanning data sourcing, reconciliation workflows, data migration, UAT, post‑implementation validation, and regulatory compliance—will directly impact RBC’s financial operations transformation at enterprise scale. What You’ll Do Lead transformational business initiatives across assigned business units, designing comprehensive future-state reconciliation solutions that significantly reduce operating costs and strengthen financial, internal, and operational controls Drive organizational change management by partnering with cross-functional teams, business units, operations teams, and global process service partners to reimagine current-state reconciliation processes and deliver transformational outcomes Establish centers of excellence and best practices for reconciliation across the enterprise, building organizational capability and embedding sustainable change Conduct advanced business analysis and requirements elicitation, translating complex business needs into enterprise reconciliation solutions that support Finance Shared Services scaling and strategic growth Lead strategic stakeholder alignment initiatives,



balancing competing needs of business, end-users, and technical stakeholders while championing organizational transformation Design and optimise reconciliation processes across multiple scenarios (GL to Source System, Sub-ledger, NTZ Intragroup, cash, asset recs, n-way reconciliations) Leverage reconciliation product expertise to optimise SmartStream TLM platform configurations, drive best practices implementation, and accelerate time-to-value for new onboarding initiatives Develop enterprise-grade project documentation aligned with RBC Agile/PMF standards, including EPICs, User Stories, detailed process flows, comprehensive UAT plans, PRD cut‑over strategies, and RTB hand‑over documentation Architect Financial Information Business Rules (FiBRS) and Static Data configurations for complex onboarding/off‑boarding scenarios Provide technical leadership in data transformation design, including ETL process optimisation (Datastage, Monarch, Apache Airflow, Python) and advanced reporting solutions What You Need To Succeed Must Have Bachelor’s degree in Business, Information Technology, Engineering, or equivalent professional qualification 6+ years of business analysis experience delivering large-scale initiatives, with demonstrated expertise in requirements elicitation and management, enterprise analysis, requirements analysis, and solution assessment and validation Deep understanding of reconciliation processes, including GL matching, exception management, cash reconciliation, balance reconciliation, suspense

📌 Tlm Support Manager (Bedford)
🏢 RBC
📍 Bedford