Provide operational leadership for the Retail Store Service Desk at Canadian Tire Corporation in Toronto. This managerial role focuses on service desk performance, staffing, and operational oversight.
As the Manager for RSSD, you'll lead daily operations, ensuring efficient management of service desk performance and incident resolution. You'll be responsible for team oversight, including staffing, queue management, and service level agreements. Your expertise in technology support and ITIL processes will help optimize service delivery and improve customer experience.
Key Responsibilities:
• Oversee daily operations of the Retail Store Service Desk
• Manage service desk performance and staffing requirements




• Lead incident management and communications for critical issues
• Coordinate with teams for service restoration and improvements
• Provide regular performance reporting to leadership
Requirements:
• Bachelor's degree in Business or related field
• 10+ years in retail technology or IT operations
• 5+ years leading large operational teams
• Solid ITIL and service management knowledge
• Proven experience in vendor and financial management
Drive service excellence and operational excellence in your leadership role at Canadian Tire Corporation.
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📌 Retail Store Service Desk Manager (Toronto)
🏢 Canadian Tire
📍 Toronto