Are you interested in working with our dynamic and progressive school division to pursue excellence in education for students, professional learning opportunities, a adaptable health benefits package, and a workplace that embraces diversity? Then we are the place for you! Who We Are And What We Value Parkland School Division (PSD) is a large progressive school jurisdiction serving Spruce Grove, Stony Plain, and Parkland County. PSD meets the diverse educational needs of over 12,000 rural and urban students among 23 sites, including outreach schools and alternative education programs. Our values are what guide us. We strive for learning opportunities that are purposeful, essential, relevant, authentic and responsive while aiming for excellence in achievement. PSD also values trustworthy, respectful relationships that promote resilience as students and staff work towards our Ultimate Goal: Student Success & Well-being. The Parkland School Division currently has a Casual position for a Transportation Associate (School Bus Transportation) available at our Centre for Education in Stony Plain, Alberta with a possible extension. This role serves as the department’s front-line command centre, owning the customer experience and real-time dispatch support to ensure student safety and operational continuity. This casual position does not include benefits or leave entitlements.



Core Accountabilities Customer Service and Case Management Serve as the first point of contact for transportation inquiries via phone, email, and online forms. Use a structured intake and documentation process (ticketing or case logs) to capture concerns, assign ownership, and track to closure within defined response timelines. Provide clear, consistent information to parents/guardians and schools regarding stops, schedules, eligibility, and escalation pathways. Receive and investigate operational concerns (late buses, missed stops, driver conduct) by reviewing GPS data, dispatch logs, and contractor communications. Apply conflict de-escalation and service recovery practices to manage frustrated callers while maintaining professionalism and confidentiality. School Bus Dispatch and Real-Time Operational Support Dispatch buses and support drivers/contractors using two-way radio, phone, and transportation software tools. Coordinate response to daily operational exceptions, including breakdowns, road closures, adverse weather impacts, and “student not at stop” events. Maintain situational awareness across active routes using GPS platforms and standardized dispatch checklists. Escalate safety-related or high-risk incidents immediately to the Operations Lead and/or Safety and Compliance Lead. Driver and Equipment Operational Support Provide front-line support to drivers regarding route directions, stop sequencing, and clarifying expectations for

📌 Transportation Associate (Stony Plain)
🏢 Parkland School Division
📍 Stony Plain