At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.Expected Hours:Full timeThe Impact You’ll Make:Our Quality Keepers know that the countless small details end up making a big impression on our customers. It is their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.A Reservation Agent is responsible for handling incoming calls in a timely, efficient and friendly manner making reservations, responding to inquiries, communicating property information about room types, location, deposits / hotel cancellation policies and marketing initiatives. They provide exceptional guest service to new and existing guests of our property.The Wellness you Deserve:We’ll support you in and out of the workplace by offering:Team-spirited coworkers & encouraging managementLearning and development opportunitiesReward and Recognition ProgramsStaff Accommodation (based on availability)Enjoy Discounted Hotel stays with Marriott ‘Explore’ ProgramComplimentary Staff MealSummer & Winter Wellness Package up to $2000/yrWhat we are looking for:A warm, people-oriented demeanorA team-first attitudeHigh attention to detail and a drive to get things donePosition Requirements:Answer all incoming calls in a friendly and efficient mannerProvide guests with the requested information concerning Whistler,



the hotel and its servicesObtain the necessary information from the guests and enter it into the computer system (Lightspeed)Daily reports to set up the hotel arrivalsLiaising with 3 rd partiesAssist Front DeskRate inquiries/billing inquiriesRespond to emailsWholesale reservationsMarriott cases (through GXP)Block special request reservations and suitesMaintain a clean and well-organized workstationAnswer questions concerning reservations for employees of other departmentsComply with WRS’s Occupational Health and Safety Program and the Regulation of WorkSafeBCReport any unsafe conditions, practices or injuries to their supervisor as soon as possibleSet a good safety exampleAll other duties as assignedSkills & Experience:Pleasant telephone manner with the ability to be persuasive with telephone sales skillsBasic computer knowledgePreferred detailed knowledge of Whistler area and available servicesMust be effective in sales and up-sellingPrevious experience in a customer service roleAbility to multi task and prioritize in a busy environmentMust be able to build and maintain credibility and relationships with customers (internal and external)Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with othersGeneral Requirements:Must be able to sit at a desk for up to 8-10 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to taskAbility to provide a satisfactory criminal record checkHealth & Safety:Health & Safety is at our core!Safety orientations to ensure you feel safe at workProud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.Monthly safety committee meetingsOur highest priority is making you feel as welcome as our guests. We want you’re significant to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws#J-18808-Ljbffr

📌 Reservations Agent (Winnipeg)
🏢 Bcp
📍 Winnipeg