Join Zappix in Burlington, MA, as a Customer Success Manager focused on enhancing client relationships and solutions. Engage with customers, address their needs, and ensure successful product adoption. Zappix is looking for a dedicated Customer Success Manager to manage the entire customer lifecycle. You will work closely with clients from project deployment to long-term alignment with their goals. This role requires strong communication and problem-solving skills to foster relationships and guide customers through their journey. Key Responsibilities:
- Support pre-sales with needs assessments and planning
- Lead project plans and work closely with engineering teams
- Educate clients on product benefits and best practices
- Analyze customer trends to inform internal teams
- Conduct training and onboard recent users Requirements:
- 3-5 years experience in a customer-facing role
- Strong communication and interpersonal skills
- Background in project management methodology
- Experience drafting statements of work
- Full-time availability in Greater Boston area Leverage your customer success expertise to guide Zappix clients towards achieving their goals. #J-18808-Ljbffr

📌 Customer Success Manager At Zappix (Canada)
🏢 Zappix
📍 Canada