Become a key player at Franke as a Bilingual Technical Support Specialist, offering expert guidance in English and French from a remote setting. Provide crucial technical assistance and training for Franke equipment today!
At Franke, we seek a Technical Support Specialist who excels in customer service and technical training. This remote role requires robust skills in troubleshooting and communication, focusing on providing premium support for Franke products. With responsibilities including training service providers and maintaining high customer satisfaction, your expertise will significantly impact our service quality.
Key Responsibilities:
• Conduct initial and ongoing training for service provider technicians
• Provide technical assistance over the phone for service-related queries




• Maintain service and support documentation for product lines
• Engage internal teams for escalation of customer issues
• Facilitate program development for preventive maintenance and support
Requirements:
• 2+ years in technical support or field service
• Bilingual in English and French
• Strong mechanical aptitude and electrical knowledge
• Excellent customer service skills
• Willingness for on-call after-hours support
Elevate customer satisfaction and technical training capabilities as a Bilingual Technical Support Specialist at Franke.
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📌 Bilingual Technical Support Specialist Remote (Toronto)
🏢 Franke Group
📍 Toronto