Elevate operational efficiency as a Scheduling Analyst - Dispatcher at our Mississauga office. Organize technician schedules and optimize service delivery to ensure customer satisfaction.
In this role, you will manage the daily schedules of Field Service Technicians, ensuring adherence to service level agreements and enhancing technician productivity. Your effective scheduling will directly impact our overall revenue and operational efficiency. You will be key in managing dynamic workloads while responding promptly to customer needs and service requests.
Key Responsibilities:
• Schedule Field Service Technicians based on workload and priorities
• Adjust technician routes to meet agile service requests
• Contact customers for maintenance visit coordination
• Provide technicians with essential information for services
• Verify documentation accuracy for service order closure
Requirements:
• Experience in scheduling or dispatching roles
• Strong organizational and communication skills
• Ability to respond to changing priorities
• Proficient in optimizing scheduling processes
• Customer service-oriented mindset
Contribute to enhanced customer service and operational efficiency as a Scheduling Analyst - Dispatcher.
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