Host/Porter

Position Summary

Host and Porter is responsible for both welcoming guests and providing essential physical support within a hospitality or event setting. This dual role ensures a seamless guest experience from the moment they arrive to when they are seated, checked‐in, or helped with their luggage.

Host Responsibilities

- Greeting and Welcoming Guests : Greet guests warmly upon arrival and provide a friendly first impression of the venue.
- Seating and Escorting Guests : Guide guests to their designated seating area or room in a timely and polite manner.
- Managing Reservations and Waitlists : Take and manage reservations, handle guest inquiries, and maintain an organized waitlist when necessary.
- Answering Guest Inquiries : Provide accurate information regarding the venue, menu (if applicable), services, events, and general inquiries.
- Coordinating with Staff : Work closely with waitstaff, kitchen, or event staff to ensure smooth seating arrangements and customer service.
- Handling Customer Complaints : Address and resolve minor guest complaints promptly or elevate issues to higher management when necessary.
- Maintaining Cleanliness : Ensure the front lobby or reception area is neat and welcoming for guests.

Porter Responsibilities

- Transporting Items : Handle the transportation of supplies or items around the venue, including chairs, tables, or equipment for events.
- Room Setup (if applicable) : Assist with the setup of rooms or event spaces, ensuring everything is in place before guests arrive.
- Maintaining Guest Comfort : Provide support for guests as needed, including offering directions or helping with special requests.
- Assisting with Event Logistics : Help set up and break down event spaces by moving items and ensuring the venue is prepared before and after events.
- Stock and Supply Management : Ensure adequate stock of items (such as towels, linens,



or event materials) and replenish when needed.

Qualifications

- Prior experience in a customer-facing role (e.g., hospitality, retail, or events).
- Physical strength and stamina to assist with carrying and moving heavy items.
- Ability to work flexible schedule, including evenings, weekends, and holidays if needed.
- A professional and approachable attitude.
- Diploma or degree in hospitality is an asset.
- Hospitality experience is an asset.
- Should be eligible to work in Canada full-time.
- Able to work in a fast-paced environment.
- Customer Service Skills : Ability to communicate effectively and maintain a friendly demeanor while interacting with guests.
- Physical Stamina : Ability to lift and move heavy items (e.g., luggage, furniture) and be on your feet for extended periods.
- Strong Organizational Skills : Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Attention to Detail : Careful and thorough approach to managing guest needs and maintaining the venue.
- Problem-Solving Skills : Able to resolve minor guest complaints or concerns efficiently.
- Time Management : Efficiently managing time to balance hosting duties and porter responsibilities.
- Teamwork : Ability to collaborate with both front-of-house (guest-facing) and back-of-house (staff) teams.

Why Eagle Ranch Resort

- Our staff experience working at a world-class Golf Resort.
- Discounted golf privileges, staff meals, restaurant meals, golf shop purchases, sister resort Eagle Ranch.
- We offer a unique and engaging work environment with breathtaking views.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce for various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital/family status, citizenship, religion, sexual orientation, aboriginal status, age, etc.

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📌 Host/Porter (Invermere)
🏢 Stone Creek Resorts
📍 Invermere