Elevate your career as a Customer Care Representative with Konica Minolta, engaging directly with customers to ensure timely service delivery. This role is at the heart of our Call Centre operations.
As a crucial member of the Call Centre team, you will field customer service requests while collaborating with field staff to enhance service efficiency. You’ll utilize solid communication and problem-solving skills to assist clients, ensure accurate dispatching of technicians, and manage repair records effectively. Your role is vital in maintaining service territories and improving customer satisfaction.
Key Responsibilities:
• Answer incoming calls for customer service requests
• Verify equipment details and log information accurately
• Schedule and dispatch technicians based on service priorities




• Maintain communication with field teams via radio and phone
• Record repair details and service requests efficiently
Requirements:
• High school diploma or equivalent, bachelor’s preferred
• 2-3 years in business development or call center support
• Ability to work independently with strong communication skills
• Proficient in Microsoft Office, problem-solving, and time management
• Attention to detail and capable of multitasking in a fast-paced setting
Deliver your skills in customer service and problem resolution to help Konica Minolta optimize client experiences.
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📌 Customer Care Representative at Konica Minolta (Mississauga)
🏢 Konica Minolta Business Solutions U.S.A.
📍 Mississauga