Job DescriptionInsight Global is looking for a Senior Business Analyst to join a leading Courier and Logistics customer. This is a hybrid role based in Mississauga and requires 2-3x/week on site with potential travel to the US for project kickoff.The Senior Business Analyst will support a large-scale enterprise systems transformation. This role will play a critical part in assessing current processes, defining future-state requirements, and enabling a multi-year system modernization initiative.This individual will be responsible for producing high-quality business and functional requirements that directly support development teams in estimating, designing, and delivering new capabilities across multiple platforms.Key ResponsibilitiesDecompose complex business capabilities into clear, well-structured user storiesWrite detailed acceptance criteria (Given/When/Then format) to ensure requirements are testable and actionablePrioritize requirements using structured frameworks (e.G., MoSCoW) and support estimation activitiesMaintain a centralized backlog, including dependencies, risks, and status trackingStakeholder EngagementConduct interviews and working sessions with both business and technical stakeholdersFacilitate requirement walkthroughs and estimation sessions with multiple delivery teamsAct as the bridge between business users, architects, and engineering teamsProcess & Data AnalysisAnalyze and document current-state processes, workflows, and system interactionsCreate end-to-end process flow diagrams and data flow modelsIdentify opportunities for simplification, automation,



and system alignmentSolution Alignment & Delivery SupportCollaborate with solution architects to support target-state design and system decisionsEnsure requirements align with enterprise architecture and integration strategiesSupport roadmap development and provide input into costing and business case developmentDocumentation & DeliverablesProduce structured deliverables including:a) Requirements backlogb) Process and data flow diagramsc) Supporting documentation for executive review and planningMaintain high standards of documentation quality, consistency, and traceabilityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.Com/workforce-privacy-policy/.Skills and Requirements1)



Proven Experience on Large System TransformationHands-on BA experience on at least one:a) System replacementb) Legacy decommissionc) ERP or TMS migrationMust clearly show their role in requirements + delivery impact (not just participation)2) Advanced User Story & Backlog OwnershipExperience creating hundreds of user stories tied to a large programStrong at:a) Breaking down complex capabilities into 5–15 storiesb) Writing clear, testable acceptance criteriaHas worked on backlogs that were used for estimation by external or downstream teams. This is THE core of the role (arguably 50–60% of the job).3) Strong Facilitation with Technical Teams-Has led working sessions with multiple delivery teams or vendorsComfortable handling:a)Pushback from architects/dev leadsb)Estimation sessionsc)Not just note‐taking — actively driving decisions and clarityCritical because they'll be running weekly estimation sessions across multiple teams.4) Senior-Level BA (True Senior / Lead)8–10+ years total BA experienceMultiple years operating at Senior or Lead level5) Solid Process & Data Modeling SkillsProven ability to create:a) End-to-end process flows (swimlanes)b) Data flow diagramsComfortable mapping:a) Systems interactionsb) Data ownership / movementThey're producing 19+ diagrams + architecture inputs.6) Technical Integration AwarenessPractical understanding of:APIs or system integrationsData flows between systemsDoesn't need to be deeply technical, but must speak credibly with architects .They will be decomposing integration-heavy functionality.7) Industry Context (Operations‐Heavy Environment)Experience in at least one:a)Logistics / supply chainb)Transportation / freightOR similar complex operations environment #J-18808-Ljbffr

📌 Senior Business Analyst (Mississauga)
🏢 Insight Global
📍 Mississauga