Support IT services as a Bilingual Helpdesk Analyst with DXC Technology in Ottawa. This onsite role requires expertise in customer support and problem-solving in both English and French.
As a vital part of DXC's Up-to-date Workplace services, you will provide helpdesk support at a client site in Ottawa. Candidates must be bilingual (English/French) and have a background in customer-facing roles. This role involves a security clearance, necessitating 10 years of verifiable Canadian residency.
Key Responsibilities:
• Provide telephone and email support for applications
• Ensure Helpdesk coverage during operation hours
• Respond courteously to client support calls
• Troubleshoot software and hardware issues effectively
• Document all issues in the ticketing system
Requirements:
• Bilingual in English and French
• Canadian Citizenship with verifiable residency
• 1-3 years of customer service experience
• IT-related education preferred
• Strong communication skills in both languages
Become an essential part of delivering exceptional IT services at DXC in Ottawa.
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