Drive customer success initiatives at Okta as a Customer Success Operations Manager. This hybrid position focuses on optimizing management systems and ensuring operational excellence across customer interactions.In this pivotal role, you will work closely with senior leadership to enhance collaboration within the CX organization. Your experience in GTM operations, customer success, and analytical skills will guide the design and optimization of operational standards. By implementing rigorous processes and governing the operating rhythm,



you'll significantly impact Net Revenue Retention and customer lifecycle visibility.Key Responsibilities:Partner with Global Operations for process consistencyGovern the operational rhythm of the CX organizationOwn the AMER Customer Success Management SystemDrive alignment across Sales, Renewals, and SupportTrack and improve customer lifecycle phasesRequirements:7+ years in customer success or revenue operationsProficiency in Salesforce; knowledge of Gainsight is a plusStrong analytical and quantitative skillsUnderstanding of the customer journey and software lifecycleExcellent collaboration and communication skillsLeverage your operational expertise to enhance customer success at Okta and drive impactful results.#J-18808-Ljbffr

📌 Customer Success Operations Manager At Okta (Toronto)
🏢 Socket.dev
📍 Toronto