Elevate your technical skills at Jolera as an On-Site Systems Support Specialist in Toronto. Deliver exceptional IT support while troubleshooting and configuring a variety of devices for clients.
In this on-site role, you will be the first point of contact for customers, utilizing your technical expertise to resolve issues with workstations, laptops, and more. Jolera seeks a Systems Support Professional with 1-3 years in technical support, strong problem-solving skills, and the ability to multitask effectively to enhance customer experiences.
Key Responsibilities:
• Process and manage service tickets thoroughly
• Diagnose and repair client workstations and peripherals
• Provide detail-oriented documentation of support incidents




• Deliver technical guidance to both users and colleagues
• Oversee desktop and network printer administration
Requirements:
• 1-3 years of experience in technical support
• Relevant Degree/Diploma or equivalent experience
• Solid knowledge of Windows, MacOS, and iOS
• Excellent communication and attention to detail
• Familiarity with ticketing systems like ServiceNow
Utilize your technical expertise to provide stellar support and elevate customer satisfaction at Jolera's Toronto office.
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📌 On-Site Systems Support Specialist (Toronto)
🏢 Jolera
📍 Toronto