Account Director

Cleaning Operations

Vice President, Cleaning Operations & Client Services

Let's cut the corporate BS and get real. When you came across this posting you probably thought "Account Director at a cleaning company, this is a glorified customer service job with a nicer title." You're running a multi-million-dollar portfolio, leading the team that protects it, and reporting straight to the VP of Cleaning Operations & Client Services as their second-in-command. If a major account is at risk, you're the one who fixes it.

If an account is underperforming on margin, you're the one who turns it around. Cleaning is the industry. You're stepping into a second-in-command seat over enterprise accounts most Account Directors never get near — multi-million-dollar contracts, direct lines to client executives, and a direct partnership with the VP on strategy and growth.

This isn't account maintenance. We're family-owned, no outside capital, no private equity calling the shots on how we treat people.

Impact Cleaning Services has spent 70+ years building a reputation on doing the work right and treating clients like partners, not contracts. We need someone who can own enterprise relationships, lead a team of Account Managers and Quality & Service Specialists, and think like an operator, not just a relationship manager.

You'll own the full account management function for our enterprise portfolio. You'll lead formal business reviews, sit across the table from VP and C-level client stakeholders, and be the person who decides how we grow inside existing accounts. You'll work directly with our VP of Cleaning Operations & Client Services on strategic initiatives that shape where the business goes next.

The market. Commercial cleaning and facility services is a massive, recession-resistant industry, and enterprise accounts are where the real money and the real career moves live.

A seat at the table for strategic growth decisions,



not just account updates.

Comp that rewards performance. Base salary of $100,000–$120,000, plus a 15% bonus tied to gross profit expansion on your accounts and a company performance modifier. Car allowance and group health benefits included.

Coaching, real performance feedback, and a company that actually wants you to get better, not just hit quota.

Accounts & client management

Own the complete account management function for our enterprise portfolio.

Manage major client relationships and be the person key stakeholders call when something matters.

Build retention strategies before you need them, not after an account is already walking.

Lead, coach, and develop Account Managers and Quality & Service Specialists.

Set the bar for performance and hold people to it.

Run real coaching and development conversations, not box-checking reviews.

Help recruit, onboard, and build the bench.

Grow existing accounts through expanded scope and services.

Own the renewal pipeline and lead it proactively, not reactively.

Know your numbers cold: labor, materials, delivery cost, margin.

Keep a real-time read on account health, quality, and service performance.

Know your risks before they become problems.

Get in the field. Site visits aren't optional for someone running this portfolio.

Own the onboarding of current contracts and major implementations.

Report on performance, retention risk, and team effectiveness, clearly and often.

Bring process improvements. Real gross profit growth and margin improvement across your accounts.





Strong client satisfaction and account health scores.

Quality assurance performance that holds up under scrutiny.

7–10 years in commercial cleaning, facility services, or a related service-based industry, including 3–5 years leading teams and client portfolios at the Director, VP, or executive level.

CRM/service platform experience (BrightGo, HubSpot, Mero, or similar) and industry certifications (CIMS, ISSA) are a plus.

You're agile when things change, a real partner to your team and your clients, progressive about improving how things get done, persistent when it's hard, and consistent when no one's watching.

Primarily office-based, with frequent travel to client locations. You'll be in regular contact with senior client stakeholders and company leadership, so this isn't a role you do from behind a screen all day.

Bonus: 15%, tied to gross profit expansion on your managed accounts and a company performance modifier. Car allowance and group health benefits included.

Your accounts are retained, growing, and healthier on margin than when you took them over. When a client executive has a problem, they call you first, and they trust you'll actually fix it. You're not just managing the portfolio. You're building the case for what comes next in your own career.

Be Agile. All applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Impact is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). It is not a comprehensive inventory of all duties, responsibilities, or qualifications required. Management reserves the right to revise the job or assign different tasks as circumstances change. #

📌 Account Director - Support (Toronto)
🏢 Impact Cleaning Services
📍 Toronto