INNOCEAN Worldwide Canada is an award-winning global marketing and communications company based in Toronto with offices across 16 countries and growing. At Innocean, we believe the future of business belongs to companies and brands that understand how to create memorable customer experiences. We are seeking an experienced and strategic Account Director to join our Account Services team.

This role is responsible for leading senior client relationships, driving integrated marketing initiatives, and overseeing the successful delivery of campaigns across multiple disciplines. Working closely with Strategy, Creative, Media, Production, and Digital teams, the Account Director will provide strategic leadership, mentor account teams, and ensure client objectives are translated into impactful business results. Serve as the primary senior point of contact for key client stakeholders, building trusted, long-term partnerships.

Proactively identify and resolve issues, managing risk while maintaining strong client confidence. Lead regular client reporting, presentations, and business reviews, highlighting performance, ROI, and actionable insights. Partner closely with Strategy, Creative, Media, and Production teams to shape integrated campaign strategies aligned to client objectives.

Provide clear, inspiring creative briefs that align business goals with bold creative vision. Review and approve creative concepts and deliverables to ensure they meet client expectations, brand standards, and INNOCEAN quality benchmarks. Lead, mentor, and develop a high-performing account team, fostering clarity, accountability, and growth.





Own account financial health, including budgets, scopes, forecasting, and profitability. Support an inclusive, people-first environment where diverse perspectives are valued. 6–8 years of experience in client service within an advertising or integrated agency environment. Strong experience managing senior client relationships and complex, multi-disciplinary accounts.

Solid understanding of integrated marketing, campaign development, and agency operations. Luxury category experience considered a strong asset. Explore and leverage emerging AI-powered tools that help optimize workflows and enhance the client experience.

Post-secondary education in marketing, advertising, or a related field is an asset. People-first and Inclusive of all — we’re proud to be recognized by ‘Great Places to Work’ FIVE years in a row and counting - overall, as well as for youth, inclusion, and as a Best Place to Work for Women Versatile hybrid work set up (2 days in winter; 3 days in summer) with an awesome space at King Street West for collaboration and team get-togethers Your Wellbeing is all-important - A Fully employer paid benefits coverage, flex spending wellness account, RRSPs, confidential individual counselling, and paid personal days Our recruitment team may use AI-assisted tools to help identify and review candidate applications based on job-related requirements and qualifications. INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork.

Any disability-related needs will be accommodated throughout the recruitment process. #

📌 Account Director - Support (Toronto)
🏢 INNOCEAN Canada
📍 Toronto