DRIVING POSSIBILITIES

Delivery Specialist

Status: Full-Time

Dealership: OpenRoad Audi Boundary

Department: Sales

A Career at OpenRoad Means You’ll Enjoy:

- Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Employee Referral Program, Employer RRSP Matching
- Internal and External, Training & Development opportunities for skill development and growth
- Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
- Recognition and Engagement Events!

Role & Responsibilities

- Prepare the showroom and ensure it is in an attractive and desirable state at all times.
- Assist in greeting and welcoming customers and provide excellent customer service.
- Provide support to the Sales Department during the vehicle delivery process.
- Coordinate all new and used vehicle deliveries between the Sales team, Finance & Insurance office and Detailing team.
- Promote product superiority including technology and features, and inform customers about vehicle specifications.
- Present, explain and demonstrate the vehicle features in detail with all guests.
- Coordinating sold vehicle preparation, including accessories, chemical packages, and delivery clean ups.




- Inspect all vehicles for delivery to ensure cleanliness, free of any and all damage and on time delivery.
- Following up with customers after delivery on any outstanding questions regarding vehicle.
- Responding to guest inquires, both in person and via telephone.
- Provide vehicle information and explanation as needed after delivery.
- Exceed established customer service ratings and guidelines.
- Must follow company safety policies and practices, and immediately, report any and all accidents to General Manager.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

Knowledge, Skills, and Abilities Required

- Be tech savvy and comfortable with automotive technology, with an aptitude for learning detailed product knowledge.
- Well organized and possess strong time management skills.
- Ability to work cooperatively with all levels of the organization.
- Excellent communication and interpersonal skills, and be able to articulate detailed information.
- Solid customer service skills.
- Highly self-motivated and have the ability to learn quickly and be open to challenges.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- A valid British Columbia Driver’s License with a good driving record.

We are an equal opportunity employer that embraces diversity.

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📌 Delivery Specialist- OpenRoad Audi Boundary (Burnaby)
🏢 OpenRoad Auto Group
📍 Burnaby