Elevate customer experiences with BMO as a Senior Manager in Customer Onboarding and Early Tenure. This hybrid position in Toronto focuses on driving customer engagement and building long-term banking relationships.The Senior Manager is crucial in crafting the vision and strategy for customer journeys that strengthen relationships early in tenures. You will oversee onboarding initiatives, engage with newcomers to Canada, and optimize banking experiences to enhance product cross-sell and client retention. Collaborating closely with teams across Product, Marketing,
and Analytics is essential for translating customer insights into actionable strategies.Key Responsibilities:Define multi-year strategy for Customer Onboarding journeysLead optimization of early customer engagement and funding behaviorPartner with cross-functional teams to enhance customer experiencesDevelop and launch the Current to Canada onboarding journeyDrive alignment and governance through structured performance reviewsRequirements:7+ years in customer lifecycle, retail banking, or product managementProven experience in leading cross-functional journey programsStrong data-driven decision-making and analytical skillsAbility to influence senior stakeholders in diverse settingsPost-secondary degree in business or a related fieldJoin BMO and leverage your journey management and customer engagement expertise to shape impactful banking experiences.#J-18808-Ljbffr