Join RBC as a Senior CRM Business Systems Analyst, leading the CRM Modernization program for a state-of-the-art Capital Markets Salesforce FSC Application. This role emphasizes business analysis and technical expertise in a hybrid work environment.As an Associate Director, you will drive the development of business and system requirements for a high-profile transformation program. You will collaborate with development teams, solution architects, and business stakeholders to deliver innovative solutions for over 3,000 users across 16 countries.



This position offers a unique chance to mentor junior analysts and shape the future of RBC's CRM systems.Key Responsibilities:Lead requirement gathering and documentation processesCollaborate with architects and developers for effective solutionsFacilitate communication with stakeholders and QA teamsManage project risks alongside Scrum MasterBuild a repository of reusable documentationRequirements:5-7 years as a Business Systems AnalystStrong experience with Salesforce Financial Services CloudProficiency in Agile methodologies and JiraFamiliarity with data analysis and transformation techniquesExcellent presentation skillsBring your expertise in CRM systems and business analysis to deliver impactful solutions at RBC.#J-18808-Ljbffr

📌 Senior Crm Business Systems Analyst At Rbc (Toronto)
🏢 Socket.dev
📍 Toronto